Terms of service
Welcome to Mine de Tortue!
When we say “we”, “us”, or “our”, we mean Mine de Tortue. We run this website and online store (together called “the Services”) to bring you a curated and creative shopping experience.
Our store is powered by Shopify, which helps us make everything work smoothly for you.
By visiting our site, browsing, or buying something from us, you agree to these Terms of Service and our Privacy Policy.
If you don’t agree, please don’t use our Services.
Access and Accounts
By using our Services, you confirm that you’re old enough to do so in your country or that you have permission from a parent or guardian.
You may need to share some details (like your name, email, address, and payment info) when shopping with us. Please make sure all the information you provide is accurate and up to date.
You’re responsible for keeping your account details safe and for any activity that happens under your account. Please don’t share or transfer your account to anyone else.
Our Products
We try our best to show our products as accurately as possible, but colors and appearances may look a little different depending on your screen or device.
We can’t guarantee that every product will look exactly like what you see online or meet every expectation.
We may change product descriptions, prices, or availability at any time, and we reserve the right to stop offering certain items or limit quantities when needed.
Orders
When you place an order, you’re making an offer to buy from us. We may accept or decline any order at our discretion. Orders are confirmed only once payment is processed and you receive our confirmation email.
Please double-check your order before placing it — once it’s accepted, we may not be able to cancel or change it.
If we need to cancel or modify your order, we’ll contact you using the details you provided.
Our Refund Policy explains when returns or exchanges are possible.
You confirm that your purchases are for personal use and not for resale or export.
Prices and Payments
All prices are listed in the currency shown on our website. Taxes, shipping, or import fees (if applicable) are added at checkout.
Prices and promotions can change at any time, but once you place an order, the price you see at checkout is final.
Please make sure your payment details (credit card, billing address, etc.) are correct and current. By paying, you confirm that you’re authorized to use that payment method and that the payment will go through successfully.
Shipping and Delivery
We do our best to ship on time, but delivery dates are estimates — not guarantees.
We’re not responsible for delays caused by shipping carriers, customs, or events beyond our control. Once your order is handed to the carrier, it’s considered delivered to you.
Intellectual Property
All content on this site — text, images, graphics, designs, and logos — belongs to Mine de Tortue or our partners and is protected by copyright and trademark laws.
You can browse and use our content for personal, non-commercial purposes only. Please don’t copy, reuse, or share our material without permission.
Shopify trademarks and other brand names mentioned on our site belong to their respective owners.
Optional Tools
Sometimes, we may give you access to third-party tools or apps. These are offered “as is” — we don’t control them, and we’re not responsible for how they work.
If you use them, it’s at your own risk and under the terms of those third parties.
Third-Party Links
Our site may contain links to other websites. We’re not responsible for the content or accuracy of those sites and can’t be held liable for any issues that come from using them.
Please review their policies before making any purchases or sharing information with them.
Relationship with Shopify
Our store runs on Shopify, but your purchase is made directly with Mine de Tortue. Shopify isn’t involved in your order or responsible for any product issues, refunds, or damages.
By shopping with us, you agree that any claims or concerns related to your purchase should be directed to Mine de Tortue, not Shopify.
Privacy
We care about your privacy. All personal information you share with us is handled according to our Privacy Policy. Since our store is hosted by Shopify, they also process some of your information as described in their Privacy Policy. By using our site, you agree to both policies.
Feedback
We love hearing from you! If you share feedback, ideas, or reviews, you agree that we may use them (for example, to improve our services or promote our products) without owing you compensation.
Please make sure your feedback is respectful, honest, and doesn’t violate anyone’s rights.
Errors or Changes
Sometimes there might be mistakes or outdated info on our website — for example, in product descriptions, prices, or availability.
We have the right to correct these at any time, even after you’ve placed an order.
Prohibited Uses
Please use our Services responsibly. You may not use our site to break the law, harm others, spread viruses, send spam, or misuse our content.
If we believe you’ve violated these Terms, we can suspend or close your account without notice.
Ending or Changing the Agreement
We can end or suspend your access to the Services at any time, especially if you break these Terms.
Sections about intellectual property, feedback, privacy, warranties, and liability will still apply even after the agreement ends.
No Warranties
Our Services and products are offered “as is” and “as available.”
We don’t guarantee they’ll always be perfect, uninterrupted, or error-free.
Some regions don’t allow full disclaimers, so local laws may give you additional rights.
Limitation of Liability
We’re not liable for any indirect or consequential damages (like loss of data, profits, or opportunities) that result from using our Services or products.
Our responsibility is limited to what’s allowed by law.
Indemnification
You agree to protect and hold harmless Mine de Tortue, Shopify, and our partners from any claims or damages that result from your use of the Services or violation of these Terms.
Severability
If any part of these Terms is found invalid or unenforceable, the rest will still apply.
Entire Agreement
These Terms, together with our policies, make up the full agreement between you and Mine de Tortue and replace any previous versions.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
If we make major changes, we’ll let you know. By continuing to use our Services, you agree to the new Terms.
Contact
If you have any questions about these Terms, please reach out to us at: mail@minedetortue.com.
Mine de Tortue, registered under PauStelArt in The Netherlands
Appelgaarde 99, 2272 TC, Voorburg
KVK number: 95564810
btw-id: NL005161994B83